Talkback : Phone / Contact Center Rage

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From:	Stewart Vardaman	2002-04-07 17:56:25
Subject:	Annoyances
Comment:	What I find annoying is when companies offer email addresses for customer service, yet never appear to even read them.
From:	Richard	2002-07-09 09:58:48
Subject:	American express
Comment:	I am also in the middle of a battle with the big AMEX.... They took a FIXED rate balance transfer and after having it going for over a year (fixed rate for the life of the balance) they did a 'routine' backgorund check and raised it to 18% and the conduct on the phone with them is unbelieveable..... Wow. I am now trying to find numbers to get in contact with the Corporation Headquarters but not having much luck
From:	devnull	2002-10-01 12:07:33
Subject:	NTL
Comment:	Clearly you don't have NTL as you wouldn't use AMEX as an example of call centre hell. With NTL you really can stay in their queue for hours. When you finally speak to somebody they fob you off with 'not my department' and dispatch you back to the end of the queue you had just left. Well at least they are paying for the call. But clearly too many people were phoning them up armed with a pot of tea and a good book as they now answer the call after about 15 minutes. They take your details and promise to call you back - which of course they don't!
From:	John	2004-12-31 23:45:46
Subject:	Phone Rage
Comment:	Ever tried to contact SONY for any kind of customer help? Be prepared to meet Max, the computerized shithead who is trying to ANALyze your problem. I have found that if you tell this 'Max' to go f*** himself about 3-4 times in response to his questions, he gives up and connects you with a real human. The only trouble is that this human is in Bangladesh; good luck in finding an end to whatever your problem is...
From:	Vishal	2005-10-13 12:22:11
Subject:	Call centres
Comment:	Call centres rage is a modern expression of anxiety - clearly call centre agents try to do their jobs as they are trained - they are obsessively monitored and face a cycle of pressure from ''team leaders'' - you have to work in a call cnetre to realise exactly how rotten the agents' feel having to deal with abuse which is directed at the company..People need to gradp the distinction between the company and their agents and if they are so seriously concerned about their service..don't bother with the services..it's simple - these high expectations from ''human beings'' is irrational and unnecessary..if they are trying to be reasonable - atleast appreciate it instead of huffing and puffing down the phone like idiots!